ISO 9000 Quality Systems

Structure and style of the handbook

The first three chapters provide background information with the subsequent five

chapters dealing with the sections of ISO 9001 that contain the requirements. In

this way the chapter numbers of the book mirror the section headings of ISO 9001.

Other than for comparisons between the 1994 and the 2000 version of the

standard, all references to ISO 9000, ISO 9001 and ISO 9004 refer to the 2000

version.

Comment on any aspect of the infrastructure will be referred to it by its usual name –

auditing, consulting, certification, training or accreditation.

I have retained the direct style of writing referring to the reader as “you”. You

may be a manager, an auditor, a consultant, an instructor, a member of staff, a

student or simply an interested reader. You may not have the power to do what

is recommended in this book but may know of someone who does whom you

can influence. There will be readers who feel I have laboured topics too much

but it never ceases to amaze me how many different ways a certain word, phrase

or requirement might be interpreted.

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Dictionary:

grab

v., grabbed, grab·bing, grabs.

v.tr.

To take or grasp suddenly: grabbed the letter from me.

To capture or restrain; arrest.

To obtain or appropriate unscrupulously or forcibly: grab public funds; grab power.

To take hurriedly: grabbed my coat and hat and left.

Slang. To capture the attention of: a plot that grabs the reader.

v.intr.

To make a grasping or snatching motion: We grabbed for the life raft.

n.

Sudden seizure of something or someone; a snatch: “The imminence of death is reflected in every last power-stroke and grab of the great money bosses” (Dylan Thomas).

One that is grabbed.

A mechanical device for gripping an object.

snatch

v., snatched, snatch·ing, snatch·es.

v.tr.

To grasp or seize hastily, eagerly, or suddenly.

Sports. To raise (a weight) in one quick, uninterrupted motion from the floor to a position over the lifter's head.

To grasp or seize illicitly.

v.intr.

To make grasping or seizing motions: snatched at the lamp cord.

n.

The act of snatching; a quick grasp or grab.

A brief period of time: “At the end we preferred to travel all night,/Sleeping in snatches” (T.S. Eliot).

A small amount; a bit or fragment: a snatch of dialogue.

Slang. A kidnapping.

Sports. A lift in weightlifting in which the weight is raised in one uninterrupted motion from the floor to a position over the lifter's head.

Vulgar Slang. The vulva.