Structure and style of the handbook
The first three chapters provide background information with the subsequent five
chapters dealing with the sections of ISO 9001 that contain the requirements. In
this way the chapter numbers of the book mirror the section headings of ISO 9001.
Other than for comparisons between the 1994 and the 2000 version of the
standard, all references to ISO 9000, ISO 9001 and ISO 9004 refer to the 2000
version.
Comment on any aspect of the infrastructure will be referred to it by its usual name –
auditing, consulting, certification, training or accreditation.
I have retained the direct style of writing referring to the reader as “you”. You
may be a manager, an auditor, a consultant, an instructor, a member of staff, a
student or simply an interested reader. You may not have the power to do what
is recommended in this book but may know of someone who does whom you
can influence. There will be readers who feel I have laboured topics too much
but it never ceases to amaze me how many different ways a certain word, phrase
or requirement might be interpreted.
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